The 2015 BTI Client Services All-Stars report has named Finnegan partner, Erik R. Puknys as one of the best lawyers for client service. Mr. Puknys was identified as one of the top 25 intellectual property attorneys who offer “elite service to clients,” as a result of 317 interviews with corporate “legal decision-makers” at companies with revenues north of $1 billion. BTI President Michael Rynowecer told Law360 that “[e]specially in IP, these All-Stars are very good at bringing a business understanding, as well as a technical understanding, and then meshing those two areas together for clients. Being able to understand the role of a particular piece of IP – the role of the patent may play in their business, for instance – adds tremendous value for the client.”
Mr. Puknys noted that to achieve candor and transparency with clients, he “makes a point to personally introduce his key clients contacts to everyone on the team that will be handling their matter.” Adding that “if we are handling a litigation, and the client has a question about discovery, I want her to feel free to call the person handling the day-to-day aspects of discovery. The client gets her question answered more quickly, and she also becomes comfortable with the team we’ve put together.”
